Newpuk's Terms and Conditions — The Complete Guide

1 General Introduction

Newpuk (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and betting platform providing entertainment services for users in Bangladesh. These Terms and Conditions ("Terms") constitute a binding agreement between Newpuk and its users.

If you do not agree to these Terms, please refrain from using Newpuk. Newpuk reserves the right to modify these Terms at any time, and any changes will take effect immediately upon publication.

2 Account Registration & Eligibility

The following conditions must be met to create an account on Newpuk:

• You must be at least 18 years of age and eligible to participate in online gaming under applicable law.
• Each individual may register only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Newpuk may request identity documents for KYC (Know Your Customer) verification when required.
• If an account is created using false information, Newpuk reserves the right to close it at any time.
• You are solely responsible for keeping your login credentials (username and password) strictly confidential.

Withdrawal processing may be delayed if account verification is incomplete. It is therefore advisable to submit the required documents promptly after registration.

3 Deposit & Withdrawal Policy

The following rules apply to all financial transactions on Newpuk:

• A minimum deposit amount applies. Daily deposit and withdrawal limits may also be in place.
• Deposits are accepted via mobile banking or approved digital wallets only.
• Withdrawal requests typically take between 24 and 72 hours to process.
• Deposited funds will only be returned to the registered payment method used — not to any third-party account.
• Withdrawals may be put on hold if account verification has not been completed.
• If money laundering or illegal financial activity is suspected, Newpuk may suspend or cancel the transaction.

4 Bonus & Promotion Terms and Conditions

Newpuk offers a variety of bonuses and promotions for its members. Please read the following terms carefully before claiming any offer:

• Every bonus comes with specific wagering requirements that must be met before any withdrawal of bonus funds can be made.
• The welcome bonus is available to new members only and applies to the first deposit.
• Multiple bonus claims from the same device or IP address are not permitted.
• Bonus offers cannot be used after their expiry date.
• Newpuk reserves the right to modify or cancel any bonus offer at any time.
• Accounts found to be fraudulently claiming bonuses will be suspended and all bonuses forfeited.

Visit our Promotions page for full details on any bonus offer. If you have any questions, please contact our customer support team.

5 Betting Rules

The following rules apply to all betting activity on Newpuk:

• Once a bet is confirmed, it cannot be changed or cancelled — the cash-out feature may be used where applicable.
• If incorrect odds are displayed due to a technical error, Newpuk reserves the right to make corrections and affected bets may be voided.
• Any bet identified as being connected to match-fixing or other dishonest activity will be voided.
• Maximum win limits may vary depending on the betting market.
• Newpuk is not responsible for issues arising from internet delays during live betting.

Newpuk is committed to ensuring fair and transparent gaming at all times. The outcome of every game on our platform is determined by a certified RNG (Random Number Generator) system.

6 Prohibited Activities

The following activities are strictly prohibited on Newpuk:

• Creating multiple accounts or using another person's account.
• Using bots, scripts, or any automated software to place bets.
• Abusing the bonus system through fraudulent means (bonus abuse).
• Engaging in money laundering or any other illegal financial activity.
• Attempting to interfere with or hack the platform's security systems.
• Harassing other users or engaging in inappropriate conduct.

7 Responsible Gaming Policy

Newpuk is deeply committed to responsible gaming. We believe gaming should be a source of entertainment — never a cause of financial stress or addiction.

• Members can set their own deposit limits, loss limits, and session limits.
• You may request a Cooling-off period or Self-exclusion at any time if needed.
• Newpuk may automatically send alerts if suspicious gaming patterns are detected on your account.
• A strict age verification process is in place to protect minors.

If you notice any signs of problem gambling, please contact our customer support team or Responsible Gaming Read the page.

8 Privacy & Data Protection

Newpuk takes the protection of your personal information very seriously. Our full Privacy Policy is published separately. The key points are:

• Your personal information will never be sold to third parties.
• All data is secured through SSL encryption.
• Your information will not be shared with any authority unless required by a legal obligation.
• To view or delete your data, please contact our customer support team.

For more details, visit our Privacy Policy Read.

9 Account Suspension & Termination

Newpuk may temporarily or permanently suspend an account under any of the following circumstances:

• Breach of any provision of these Terms.
• If evidence of fraudulent activity is found.
• If registration using false information is confirmed.
• If an account has been inactive for an extended period (subject to our inactivity policy).
• At the member's own request.

Before closing an account, Newpuk will endeavor to return any verified balance; however, balances may be forfeited in cases of rule violations.

10 Limitation of Liability

Newpuk is not liable for the following:

• Games interrupted mid-session due to internet disconnection or technical issues.
• Delays or failures caused by third-party payment providers.
• Losses resulting from unauthorized access or hacking, provided Newpuk has implemented reasonable security measures.
• In the event of force majeure (natural disasters, government restrictions, etc.).

In the event of technical issues, Newpuk will always work toward a fair resolution and our customer support team is on hand to assist you.

11 Dispute Resolution

For any dispute or complaint, please contact our customer support team in the first instance. We aim to respond within 72 hours. Dispute resolution process:

• Step 1: Submit a complaint to customer support — via email or live chat.
• Step 2: Our specialist team will review the complaint and respond within 72 hours.
• Step 3: If both parties cannot reach an agreement, a third-party mediator may be engaged.
• Step 4: A final decision will be issued by Newpuk's compliance department.

Newpuk takes all disputes seriously and is committed to ensuring a fair and timely resolution.

12 Applicable Law & Jurisdiction

These Terms and Conditions are governed by applicable international online gaming laws. As a licensed platform, Newpuk complies with all regulatory requirements. Users are solely responsible for ensuring their use of the platform complies with the laws of their own jurisdiction.

If any provision of these Terms is found to be unenforceable, all remaining provisions will continue to remain in full force and effect.